Privacy Policy

Notice Summary

SERN ("we", "us", "our") is committed to protecting the privacy of all users of the aigentratrading.com platform (the "Platform"). This Privacy Policy describes what personal data we collect, how we use it, with whom we share it, and your rights regarding your data. If you do not agree, please discontinue use of the Platform immediately.

1. Introduction

SERN, operating as Aigentra Trading ("we", "us", "our"), is committed to protecting the privacy of all users of aigentratrading.com (the "Platform"). This Privacy Policy describes what personal data we collect, how we use it, with whom we share it, and your rights regarding your data.

By accessing or using the Platform, you consent to the practices described in this Policy. If you do not agree, please discontinue use of the Platform immediately.

2. Data Controller

The data controller is:

Publisher Legal Name: SERN
Business Registration Number: 418-11-83101
Legal Form: Sole proprietor
Contact Email: support@aigentratrading.com

3. Data We Collect

3.1 Data You Provide Directly

Account registration data: name, email address, username;
Basic profile data provided through Google sign-in: email address, name, profile image, and Google OAuth identifier;
Telegram alert connection data: Telegram Chat ID, username, connection state, and notification preferences;
Payment information processed by Whop.com (we do not store payment card details);
Communications: emails, support tickets, or messages sent to us.

3.2 Data Collected Automatically

Technical data: IP address, browser type, operating system, device identifiers;
Usage data: pages visited, time spent, clicks, features used;
Essential session cookies and local language or display preferences (see Section 6);
Log data: access logs, error logs, timestamps.

3.3 Data from Third Parties

Google OAuth login confirmation and basic account profile data;
Payment data from Whop.com (transaction confirmation, subscription status);
Telegram Bot API connection data, including Chat ID, bot conversation state, and username where available;

4. How We Use Your Data

We use personal data to:

Provide and maintain the Service and your account;
Authenticate and identify your account through Google sign-in;
Process payments and manage subscriptions;
Connect Telegram alerts, verify Chat ID ownership, and send the trader or event alerts you select;
Send transactional communications (receipts, account notifications);
Send marketing communications (where you have provided consent);
Analyze Platform usage to improve our services;
Comply with legal obligations and enforce our Terms of Service;
Detect and prevent fraud or abuse.

5. Legal Basis for Processing

We process your data on the following legal bases:

Contract performance: to fulfill our subscription agreement with you;
Legitimate interests: analytics, fraud prevention, service improvement;
Consent: marketing emails, cookies (where required);
Legal obligation: compliance with applicable laws.

6. Cookies & Local Storage

We use essential cookies and browser storage for:

Session management and authentication;
Remembering language and display preferences.

You may control cookie settings through your browser. Disabling certain cookies may affect Platform functionality.

No advertising pixel or third-party behavioral analytics script is currently deployed on the public site. Before introducing one, we will update this policy, its purpose and retention terms, and any required consent flow.

7. Data Sharing

We do not sell your personal data. We may share data with:

Google LLC: Google sign-in and basic profile authentication;
Whop.com: our payment and subscription management platform;
Telegram Messenger Inc. and Telegram Bot API: delivery of alerts to the chat you connect and Chat ID verification;
Hosting & infrastructure providers: for Platform operation;
Legal authorities: where required by law or court order;
Successors: in the event of a merger, acquisition, or asset sale.

8. International Data Transfers

Your data may be processed in South Korea, the United States, and other countries. We take appropriate safeguards to ensure your data is protected in accordance with this Policy regardless of where it is processed.

9. Data Retention

We retain personal data for as long as necessary to provide the Service and comply with legal obligations. Telegram Chat ID and alert preferences are retained until you disconnect Telegram or delete your account. Account data is retained for the duration of your subscription plus a maximum of three (3) years thereafter for legal and compliance purposes.

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: request a copy of your personal data;
Rectification: correct inaccurate or incomplete data;
Erasure: request deletion of your data;
Portability: receive your data in a portable format;
Objection: object to processing based on legitimate interests;
CCPA Rights (California residents): right to know, delete, and opt-out of sale of information.

To exercise your rights, contact us at: support@aigentratrading.com

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of material changes via email or a notice on the Platform. The updated Policy will be effective upon posting.

14. Contact

For privacy-related inquiries, please contact us at:

Email: support@aigentratrading.com
Publisher Legal Name: SERN